OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

366 ratings and 199 comments received in the last 90 days.

07 January 2025

Helpful sales people

28 December 2024

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28 December 2024

Matt understood my needs, and was able to find the right car with the right financials.

27 December 2024

A smooth process from start to finish.

25 December 2024

The receptionist was lovely helpful and polite offered us drinks then took us to Matt. Matt fully explained the car took us for a test drive and walked us through the time scales also how to change our personal registration number, insurance etc etc

18 December 2024

Kept me updated on the progress - and reasons for the delay. Loved the unveiling of the new car.

17 December 2024

Again, overall great service provided. Updated me every single step, I couldn't have asked for better. Not only mark but from his manager Steve!

16 December 2024

Mark and David at vertu Bridgewater kept me informed throughout and they were excellent to deal with- friendly and personable.

15 December 2024

Same as the answer above

13 December 2024

I have used the same sales advisor on all three purchases, so it's lovely to have that consistent experience. Emails and calls in timely manner and very friendly to deal with.

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15 January 2025

Done and returned on time

15 January 2025

Conveniently for me it was possible to handle some of the extra service jobs that day. This fast scheduling was arranged by Sarah Burt in Service Reception and by James in the Service Team. Plus Sarah arranged a lively BMW 320i M as a courtesy car.

14 January 2025

It was all down to the telephone updating while I was away and the professionalism of Sarah.

14 January 2025

All faultless

14 January 2025

Everything done on time, a smooth booking in process and again when picking up my car

14 January 2025

Excellent customer service and maintenance by technician but expensive. Great showroom - always enjoyable to see the new cars.

14 January 2025

Friendly staff. Quick and efficient service

14 January 2025

Staff at the service desk were excellent. Costs were identified early and feedback given on cars progress. Didn't feel rushed and everything fully explained (Sarah Burt)

13 January 2025

The service receptionist (Sarah) kept me well informed as they tried to repair the car and made sure I was contacted as more information was available.

13 January 2025

My experience was for a recall re airbag problem which is very much appreciated.

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